Customer Service | Magda Butrym
Shipping
Customer Service
Customer Service
Online purchase
To make purchases on Magda Butrym you do not need to register. You can also create an account to access exclusive services dedicated to our customers. You will be sent a confirmation email to the address provided when creating your account.
To place an order, select the desired color and size of the product you want to purchase and then add the product to your bag. You can modify or validate your basket before making your payment. Once you have selected your items, complete your order by clicking on “Checkout”. You can log in, register or continue as a guest. You’ll be asked to choose your payment method and enter your shipping details. Please, check that the information you entered is correct and click “Buy”.
After making a purchase on Magda Butrym you will receive an email confirming your order within a several minutes. When your order is shipped, you will receive a second email with a tracking number so that you can track delivery of your package.
If you wish to modify or cancel your order, please contact our Customer Service as soon as possible. We’ll do our best to accommodate your request, however we cannot guarantee your order may be changed once it’s been submitted.
Shipping
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. All orders are shipped with UPS and you can also track your package by entering your tracking number at their website.
All orders are shipped with UPS and require a signature upon delivery.

The regular processing time is between 1-3 business days, however we usually ship our products within 1 business day. Once your order has been shipped, you will receive a confirmation email with a link to track your order. UPS is our courier for all shipments and for standard shipping, you should have your order within 7 business days from placing the order.

The delivery time may differ depending on the country. Kindly note that delivery to rural addresses can result in longer delivery times.

Unfortunately, at this moment there is no possibility of collecting your order in store.
Please note that shipping outside of the EU could incur customs charges and all applicable duties shall be borne directly by the customer.
Our delivery cost may differ depending on the currency in which you wish to pay. Please see Shipping section to check delivery costs.
Payment

Magda Butrym accepts the following payment methods:

Credit Card: Visa, MasterCard, American Express
Payment is debited from your card once you place the order

Paypal: Shop easily online without having to enter your credit card details on the website.
Your account will be charged once the order is completed.

You will be charge when you place your order.
Pre-order
A pre-order lets you exclusively reserve a limited product that will become available at a later date.
The estimated shipping date is noted for each pre-order item on the product page. You will also receive a confirmation email as soon as the package is shipped.
You will be charged when you place your order.
Returns and exchanges

You can return any item purchased on magdabutrym.com within 14 days of the delivery date. To be eligible for return, all items must be in their original condition, with all original tags and packaging intact. Merchandise that has been worn, used, altered or damaged will not be accepted.

If you would like to return a product, please notify us on customercare@magdabutrym.com and send your item by any secure transport to the following address:

Magda Butrym,
M.B. Distribution
ul. Polska 22 lok.5
00-703 Warszawa
POLAND
attn. returns

Please note that the costs and risks pertaining to the return of items are borne by the sender

Should you be interested in a different size, colour or style, please contact us on customercare@magdabutrym.com to check the product availability. If this item is in our warehouse we will then hold it for you and as soon as we receive your return, we will ship it to the address from your original order.
You will receive a confirmation e-mail as soon as your return has been accepted and your refund has been proceed
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