You can return any item purchased on magdabutrym.com within 14 days of the delivery date. To be eligible for a return, all items must be in their original condition, with all original tags and packaging intact. Merchandise that has been worn, used, altered, or damaged will not be accepted. Shoes must be tried on a carpeted surface and can show no signs of wear. Items sent in dust bags must be returned inside the bags, as this is considered part of the product. Please use the original packaging included in your shipment to return any item.
If you would like to return a product, please follow the instructions below:
Orders in the EU
Please notify us on customercare@magdabutrym.com providing your order’s number. Put the invoice (the one you received with your order) inside the package and ship it by a secure shipping service to the following address:
M.B. Distribution S. A. (Magda Butrym)
E-Commerce
Polska 22/5
00703 Warsaw
POLAND
attn. returns
Orders outside the EU
Please notify us on customercare@magdabutrym.com providing your order’s number, we will then issue a proforma invoice, which has to be attached to your return. Put the original invoice (the one you received with your order) inside the package. Affix the proforma invoice (the one you received via email) on the outside of the package.
Please ship your return by a secure shipping service to the following address:
M.B. Distribution S. A. (Magda Butrym)
E-Commerce
Polska 22/5
00703 Warsaw
POLAND
attn. returns
We kindly recommend using the following shipping services: DHL, UPS, GLS, FedEx, InPost (in Poland and Italy). Please note that the return via USPS and Royal Mail may take much longer to process.
Please note that the costs and risks involved in the return of items are borne by the sender. Magda Butrym cannot be held responsible in the event of loss, theft, or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address, and a tracking number) is not possible shall be refused.
We are not currently able to offer free returns on international orders. For all International returns, unless an item is damaged or faulty, the customer is required to arrange and pay for the return of the product.
Please note that we can only exchange a product for a different size within the same model. To check the product’s availability, please contact us at customercare@magdabutrym.com. If the item is in our warehouse we will then hold it for you and as soon as we receive your return, we will ship it to the address from your original order.
Should you be interested in exchanging your product for a different color or style, please return it and place a new order.
In order for the quality control to accept the return, the product must be returned in full condition in its original packing, undamaged, unaltered, not worn, with all original tags, accessories, and a copy of the purchase invoice. Merchandise returned by mail to the warehouse will be processed within 14 business days from receipt.
Once our quality control team has approved the return, your refund will be credited back to the original form of payment and you will receive a confirmation email. If your return does not meet the conditions listed, the package will be sent back to you.
Please note that for orders from outside the EU with a DDP (Delivery Duty Paid) shipping option, the refunded amount will be equal to the price paid at checkout less the import duties and taxes as these charges are only collected on behalf of the Customer's national tax authorities and are not charged by Magda Butrym.